Return and Refund Policy

WHEN CAN YOU CANCEL YOUR SERVICE?

If you have a major problem with any service offered by Interler or a minor problem that could not be fixed in a reasonable time, you have the right to cancel a service contract, when it is:

• Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to “The Billing Department” by means of our contact us page within 3 days from the order placing date. Otherwise the service will be considered received and downloaded;
• Download and unzipping issues: it may happen so that you are having problems while downloading the product or unzipping. Claims regarding such issues must be submitted to “The Technical Support Department” by means of the contact us page. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
• Major defects: although all the services are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to our Technical Support Team for approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Failure to notify the Technical Support Team in a timely manner may result in a delayed resolution of the issue.
• Product not-as-described: such issues should be reported to our Technical Support Department within 3 days from the date of the purchase. Clear evidence must be provided, proving that the purchased service is not as it is described on the website. Complaints which are based merely on the customers false expectations or wishes are not honored.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our services with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in a description available on the preview page of each product. We don t guarantee that our services are fully compatible with any third-party programs and we do not provide support for third-party applications.

Should you have any questions or concerns about these policies, please contact us at info@intereler.com. Please give it 12-24 hours for our Support Team to get back to you on the problem.